Welcome! This guide is made to help you get started with using Merchful’s Print on Demand & Fulfillment services easily. It answers key question areas and provides actionable next steps. More information is available at our help center and relevant articles are linked in the below sections. Introduction Merchful was established in 2020 to cater …
Quick Start Guide to Setting up with Merchful POD & Fulfillment Read More »
Holidays We will be mostly closed during the UAE National Day holidays in line with the private sector holidays announced by the UAE Government. Details of our operational availability is in the below table. DATE STATUS Thursday, December 1st 2022 Closed Friday, December 2nd 2022 Closed Saturday, December 3rd 2022 Closed Sunday, December 4th 2022 …
[30/11/2022] – December Holidays and Christmas Cutoff Dates Read More »
We will be closed during the Eid Al Fitr holidays in line with the private sector holidays announced by the UAE Government. Details of our operational availability are in the below table. Our courier partners have also confirmed as of 30/4/2022 that they will not be doing UAE deliveries during the Eid holidays. Eid holidays …
How it works? The Shopify integration links your store and selected products with the Merchful platform automatically; which means once you receive an order on your store, it will be forwarded to us directly and once we accept the order we will print, pack, ship it to your customer, noting that the customer wouldn’t know …
What to avoid when you design a file for Embroidery? There are few common issues our clients face when they send a design file to be embroidered on a hoodie or a sweatshirt, however, the quality of your embroidery orders will suffer. We’ll embroider the graphic as best we can, but the result might not satisfy …
What to avoid when you design a file for Embroidery? Read More »
Our content policy is to ensure we are abiding by all local laws and to protect the integrity and copyrights of our partners, clients and users (our ‘Community’). These community content guidelines outline what we can print and cannot print at Merchful. These guidelines are our acceptable use policy as we want all submitted content to …
What are the different types of order statuses? On Hold Processing Completed Why is my order on-hold? Your order may be On Hold in any of the following situations: The payment did not process successfully and/or you are waiting for a Payment link to complete the payment Your wallet balance is insufficient to cover …
What are the different order statuses and what do they mean? Read More »
Print on Demand services are those that provide the back-end operation of receiving, printing, packing and shipping orders to customers. Whereas, Print on Demand marketplaces are those that also provide the front-end platform or storefront to sellers where all the categories, products and designs are hosted on the POD platform itself. In the POD marketplace, …
What is the difference between POD services and POD marketplaces? Read More »
Our standard processing time for complete orders received is 2-3 working days*. In this time, your order is printed, packed and shipped. You will be notified once the order has been shipped along with the relevant tracking number. Complete orders are defined as orders that have been paid for or have sufficient wallet balance to …
Once you place an order and the payment is settled, our production team starts processing the order at the earliest either the same or next working day. We do this to minimize order lead times, so we can ship orders to your customers as quick as possible. It is important to ensure accuracy of …
