Help Center

How do I return my order

Please review our Return Policy to ensure your order qualifies for a return and for instructions on how to process the return / replacement.  

How can I order samples?

Once you successfully logged into Merchful, you can start placing orders for samples. You can order samples simply by selecting the products you would like, and uploading a clear mockup of the printing that would be required and the relevant artworks for each side. You can also add any notes if required in the notes …

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Are there any set up costs?

Nope.   There are no charges to get set up with us. You only pay us once you receive a confirmed order from your customer. We then process your order and ship, keeping you in the loop throughout the process.

How to integrate with Shopify

How it works? The Shopify integration links your store and selected products with the Merchful platform automatically; which means once you receive an order on your store, it will be forwarded to us directly and once we accept the order we will print, pack, ship it to your customer, noting that the customer wouldn’t know …

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How to register with Merchful

Getting started with us is very easy. You just need to click on the sign up button and register with your store name, store code, email address, set your password and log into your Merchful account. Your store code is your unique store identifier and can be created with 3 alphanumeric characters. Once you have …

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Why Merchful?

Brought to you by the experienced team at InkMASH, Merchful is a revamp of the previous print-on-demand service that we started in 2014. Merchful is now a more structured, streamlined and integrated solution with a large variety of product options and quick lead times for the region. With no set-up charges or profit-sharing, we deliver …

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What are the platforms we can integrate with?

You can integrate with Shopify, currently. Other platforms will also be available for integration very shortly. Meanwhile, enjoy integrating with Shopify and stay tuned for future updates!

How do we pay for POD orders?

Orders are paid at the time of placing the order with us or at the time we receive your order, either via email or via an integration such as on Shopify. The order’s value will be deducted directly from your Merchful wallet. In-case there is insufficient balance in your wallet, the order will be put …

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