How long do orders take to process?
Our standard processing time for complete orders received is 2-4 working days*.
In this time, your order is printed, packed and shipped. You will be notified once the order has been shipped along with the relevant tracking number.
Complete orders are defined as orders that have been paid for or have sufficient wallet balance to process, and also include all the required order information such as:
– Items ordered (SKUs) along with their Color/Size variants
– Customer shipping details including name and contact number for courier purposes
– Artwork files (if required) in high resolution
If any of the above is missing, the order is not considered complete and therefore not ready for processing. Only complete orders will go into processing and ship within the standard 2-4 working days. During peak times and delays, you will be informed at the earliest possible incase there would be any delays to our standard processing times.
*For orders with Embroidery, the processing time would be an additional 1-2 working days for the first run only to allow for the digitization process. Thereafter, orders for the same embroidered design will be processed within our standard timeframe.