Merchful

How to place an order?

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After you complete the invitation process and receive your login information, you can then place orders for samples or once live, customer orders with Merchful. For platforms where an integration is available, such as Shopify, customer orders will be sync’d to Merchful automatically but you can still use the steps below to place orders for new products or samples. 

To place an order, follow the steps below:
1- Login to your store account
2- Follow the steps below depending on if you want to order a product is already uploaded and available on your store page, or if you’ll order a new product/design or samples

If the product is already on your store page

3- From Categories list on the left of the Products page, please select your store to view all of your products
4- Select the product you’d like to order and add your product to cart. Add any additional products required.
5- View your cart to ensure ordered products are accurate
6- Click checkout and enter the relevant details: you’ll be able to see the billing information (your info.) followed by Shipping information (end-user info.), ensure to fill them up correctly. On the right side you can select your payment method whether Wallet or Credit card payment
7- After submitting the order, you will receive a confirmation. Incase your wallet balance is insufficient, we will notify you and request you to top up your wallet to process the order

If the product is new or for samples

3- Go to the Products page to view all available base products
4- Select the desired product/sample
5- Select the Color, Size Then:
A: Configure samples: to upload the mock-up and front-side design
B: Additional sides: If you’re willing to print on any other available side (Back – Left sleeve – Right sleeve – Neck label).
C: Note/comments: If you would like to leave a message for production team.
6- Add to cart and View your cart to ensure ordered products are accurate
7- Click checkout and enter the relevant details: you’ll be able to see the billing information (your info.) followed by Shipping information (end-user info.), ensure to fill them up correctly. On the right side you can select your payment method whether Wallet or Credit card payment
8- After submitting the order, you will receive a confirmation. Incase your wallet balance is insufficient, we will notify you and request you to top up your wallet to process the order

Next How to Edit/Cancel my order
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