[21/1/2021] Shipping Price & Weights Update
As of January 2021, our courier partners have updated their shipping prices and also clarified their method of calculating order weights. Weights are calculated either at actual or volumetric, depending on the size of the order package.
We make every effort to minimize the weight and package size for each order to ensure minimal shipping costs are applied. However, taking this into consideration, bigger/heavier items like hoodies and sweatshirts are calculated based on their volumetric weight rather than their actual weight.
All stores would have already received the new shipping rates and weights (effective Feb 1st 2021) and all new stores should receive the latest rates by default.
Please get in touch with your Merchful representative should you have any questions.