Merchful goes to great lengths to ensure that all orders are filled correctly, on time and are of the highest quality. We do not ever compromise on the quality of both our printable products as well as our printing materials and operational standards. We accept returns and will exchange the item or refund payment if and when customers are disappointed by our merchandise for one of the following reasons:
(a) the base product themselves are materially flawed;
(b) the quality of the printing is below a reasonable range of expectations
In the unfortunate circumstance where there are any of the above faults within the product(s) you or your client has ordered, kindly email us within 1 week of the product being delivered. Please include a digital image of the fault with a clear description to our customer support team at firstname.lastname@example.org. Please include your order number in the email. We will then verify the fault and take the required action to exchange or refund your product. Merchful may arrange for a pick-up on our expense for items that have been verified to be faulty.
In the case where we are unable to verify the fault over email, the item would have to be shipped back to us for review (customer bears the shipping cost) and then the required action will be taken upon verification. If there is a verified fault, we will bear the shipping cost to send a new or exchanged product back to you. If however it is determined no fault exists the customer would have to bear the cost to get their product returned.
*Refunds will be done only through the Original Mode of Payment.
*Please note that items once washed or used will not be exchanged or refunded.